We collect only what we need to build your tours, we never sell your personal information, and you can ask us to delete it at any time.
TourMio AI ("the app") is operated by Cartovale Ridge LLC, a limited liability company registered in Colorado, United States ("we", "us", "our"). The app creates personalized walking tours of cities using artificial intelligence (AI).
This policy explains what information the app collects, how we use it, who we share it with, and the choices you have. It applies to the TourMio AI iPhone app, its Apple Watch companion, and our website at www.cartovaleridge.com.
Effective date: October 16, 2026
We collect the following information, mostly because you give it to us when you ask for a tour.
Information | Examples | When it is collected |
Tour requests and interests | The city, the time you have, interests you select (such as architecture or food history), and any text you type | When you request a tour |
Location | Your approximate or precise location | Only if you allow it, while you use the app, to show your position on the route and suggest nearby stops |
Photos | A picture of a building or monument you take in the app | Only when you use the photo feature |
Purchase records | Which tours you bought and when (an Apple transaction ID, not your payment details) | When you buy a tour |
Device and usage data | Device model, iOS version, app version, crash reports, and which features you use | Automatically while you use the app |
Messages to us | Your email address and what you write | When you contact support |
We do not ask for your name, and you do not need an account to use the app. The information the app collects is not linked to your name or identity.
We do not collect your contacts, health data, or financial information, and we do not track you across other companies' apps or websites.
We do not use your information for advertising, we do not build advertising profiles, and we do not sell your personal information.
We share information only with the service providers that make the app work, and only what each one needs.
Provider | What they receive | Why |
OpenAI and Anthropic (AI providers) | Your tour request, interests, city, and any photo you submit | To write your tour and identify landmarks |
Google (Google Maps) | Map locations and, if you allow it, your location | To show maps and routes |
Apple | Purchase and payment details | To process in-app purchases (see section 6) |
Amazon Web Services (AWS) | The data the app stores, such as your saved tours | To store and run our services |
Analytics or crash-reporting service, if any | Device and usage data | To find bugs and improve the app |
We send AI providers only what is needed to create your tour, not your name or contact details. They process it under their business (API) terms.
Google Maps is covered by Google's Privacy Policy. OpenAI and Anthropic publish their own policies at openai.com/policies and anthropic.com/legal/privacy.
We may also disclose information if the law requires it, to protect our rights or users' safety, or to a buyer if the business is sold. We do not sell or rent your personal information to anyone.
You may also complain to your local data protection authority.
If you are in California, you have the right to know what personal information we collect, to ask us to delete it, and not to be treated differently for using these rights. We do not sell or share personal information for cross-context behavioral advertising.
You can delete tours stored on your phone yourself, and deleting the app removes the data stored on your device.
All purchases are handled by Apple through the App Store, so we never see or store your card or bank details. Cost for tours or subscriptions are identified on the Apple App Store. Apple shares with us only a transaction record so we can unlock the tour you bought. Apple's handling of your payment is covered by Apple's Privacy Policy.
We keep information only as long as we need it:
Information | How long we keep it |
Tours you created or bought | Until you delete them or ask us to delete your data |
Photos you submit | Not stored; deleted as soon as the landmark is identified |
Location | Not stored; used only in the moment |
Crash reports and usage data | Up to 24 months |
Support emails | Up to 24 months after the conversation ends |
Data is encrypted in transit between the app and our servers, and access is limited to the people who need it to run the service. No system is completely secure, but we take reasonable steps to protect your information.
You may also complain to your local data protection authority.
If you are in California, you have the right to know what personal information we collect, to ask us to delete it, and not to be treated differently for using these rights. We do not sell or share personal information for cross-context behavioral advertising.
You can delete tours stored on your phone yourself, and deleting the app removes the data stored on your device.
Children: the app is not directed at children under 13 (under 16 in the EU), and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
International transfers: we are based in the United States, and our service providers may process data in the US and other countries. When we transfer data from the EU or UK, we rely on safeguards such as the European Commission's Standard Contractual Clauses.
Changes to this policy: if we make important changes, we will update the effective date above and tell you in the app before the changes take effect.
Questions or requests about your privacy:
Cartovale Ridge LLC 676 S Vine Street suite 1087, Centennial CO 80122, United States Email: info@cartovaleridge.com
The following gives a simple overview of what kind of personal information we collect, why we collect them and how we handle your data when you are visiting or using our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice.
How do we collect your data?
Some data are collected when you provide them to us. This could, for example, be data you enter in a contact form.
Other data are collected automatically by our IT systems when you visit and use our website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the website. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that your data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, encrypted, and pseudonimized, meaning that we will not be able to identify you through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various kinds of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
The party responsible for processing data on this website is:
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. Please note that data processed before we receive your request may still be legally processed.
If there has been a breach of data protection legislation, the affected person may file a complaint with the competent regulatory authorities.
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU DSGVO/GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Should you send us questions via contact form on our website, we will collect the data entered on in the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVOGDPR. You may revoke your consent at any time. An informal email making this request is sufficient. Data processed before we receive your request may still be legally processed.
We will retain the data you provide in the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) of the EU DSGVOGDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Our website contains functions of the Instagram service. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can click the Instagram button to link the content of our pages with your Instagram profile. This means that Instagram can associate visits to our pages with your user account. As the provider of this website, we expressly point out that we receive no information on the content of the transmitted data or its use by Instagram.
For more information, see the Instagram Privacy Policy: https://instagram.com/about/legal/privacy/.
This website uses the open source web analytics service Matomo. Matomo uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before it is stored.
Matomo cookies remain on your device until you delete them.
The storage of Matomo cookies is based on Art. 6 (1) (f) of the EU DSGVOGDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
The information generated by the cookies about your use of this website will not be disclosed to third parties. You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.
If you do not agree with the storage and use of your data, you can disable this feature here. In this case, an opt-out cookie will be stored in your browser to prevent Matomo from storing your usage data. If you delete your cookies, this will mean that the opt-out cookie will also be deleted. You will then need to reactivate it when you return to our site if you wish your activity not to be tracked.
If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter in the contact form only with your consent per Art. 6 (1) (a) of the EU DSGVOGDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) of the EU DSGVOGDPR.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.